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Truthlocks may request compliance evidence from your organization as part of ongoing trust and governance requirements. The compliance review workflow lets you view requirements, submit evidence, and track the review status — all from the console.

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Workflow overview

The compliance review follows a four-stage process:
1

Requested

Truthlocks sends a compliance request to your tenant. You receive an email notification with the requirements and a deadline.
2

In progress

You review the requirements and prepare your response. Upload evidence documents or provide URLs, then write your answers.
3

Submitted

After you submit, your response is under review. You cannot edit your submission during this stage.
4

Reviewed

The review is complete. Your submission is either approved, declined, or returned with a request for additional information.

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Submitting a compliance response

Navigate to Settings > Compliance in the console to view any active compliance request.
1

Review requirements

Read the compliance requirements sent by Truthlocks. A deadline is displayed if one has been set.
2

Prepare your answers

Write your response in the answers field. This is a free-text area where you can address each requirement.
3

Attach evidence

Attach supporting documents in one of two ways:
  • Upload files — drag and drop or browse to upload documents directly.
  • Add URLs — paste links to externally hosted documents.
4

Confirm and submit

Check the attestation checkbox to confirm that all information is accurate and complete, then click Submit.
You must check the attestation checkbox before submitting. This confirms that the information you provided is accurate to the best of your knowledge.

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Review outcomes

After submission, the platform reviews your response and returns one of three outcomes:
OutcomeWhat happens next
ApprovedYour compliance status is updated. No further action is needed.
DeclinedThe review was not accepted. Review the reviewer’s notes for details.
More info requiredThe reviewer needs additional information. Your submission returns to the “In progress” stage so you can update your answers and resubmit.
Reviewer notes are shared with you at each stage so you can understand exactly what is needed.

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Status reference

StatusDescription
No active requestNo compliance review has been requested for your tenant.
Action requiredA request is pending and waiting for your response.
Under reviewYour response has been submitted and is being reviewed.
ApprovedYour compliance evidence has been accepted.
DeclinedYour compliance evidence was not accepted.
More info neededThe reviewer has requested additional information.

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Email notifications

You receive email notifications at key points in the workflow:
  • When a compliance request is sent to your tenant
  • When additional information is requested
  • When your submission is approved or declined

Audit logs

All compliance actions appear in your audit trail.

Trust & compliance

Truthlocks platform compliance certifications.