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The platform staff page lets you manage the team of administrators who operate the Truthlocks platform. You can invite new staff members, assign roles, and deactivate or reactivate accounts.
Only users with the super_admin role can manage platform staff. Other staff roles can view the staff list but cannot make changes.

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Staff roles

Each staff member is assigned one or more roles that determine their permissions:
RolePermissions
Super adminFull platform access — manage staff, tenants, billing, and all settings
Billing adminManage billing operations, rate cards, invoices, and subscription overrides
Content adminManage blog posts, newsletters, and knowledge base content
Support adminAccess tenant support tools, create impersonation sessions, manage privacy jobs
ReviewerReview and approve tenant and issuer applications
A staff member can hold multiple roles. For example, a team member might be both a billing admin and a reviewer.

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Viewing staff

Navigate to Staff in the platform sidebar. The page displays a searchable, paginated table of all staff members with their name, email, assigned roles, status, and join date. Use the search bar to filter by name or email. Each role is shown as a color-coded badge for quick visual identification.

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Inviting a staff member

1

Open the invite form

Click Add Staff to open the invitation dialog.
2

Enter details

Provide the new staff member’s email address and display name.
3

Assign roles

Select one or more roles from the checklist. At least one role is required.
4

Send the invitation

Click Add Staff Member to send the invite. The new member receives an email with instructions to set up their account.
Invited staff members appear in the list immediately with an active status. They can sign in as soon as they complete account setup.

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Staff detail page

Click any staff member row to open their detail page. The detail page shows the member’s name, email, status, creation date, and last updated date.

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Editing a display name

The detail page includes an editable Display Name field. Change the name and click Save Name to update it.

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Managing roles

The roles section shows all available roles with descriptions and checkboxes. Toggle roles on or off, then click Save Roles to apply changes.
RoleDescription
Super adminFull platform access including settings and staff management
Billing adminManage billing, rate cards, and financial operations
Content adminManage blog posts, newsletters, and content
Support adminAccess support tools and tenant health dashboards
ReviewerReview issuer applications and attestation requests

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Deactivating and reactivating

From the detail page, use the Deactivate Staff Member button to revoke platform access. The member’s record is preserved and can be restored later with Reactivate Staff Member. A confirmation prompt appears before either action takes effect.
Deactivating a staff member does not revoke any active impersonation sessions they may have created. Revoke those sessions separately from the support access page if needed.

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Next steps

Support access sessions

How impersonation sessions work and how they are audited.

RBAC

Role-based access control for tenant-level users.